FAQ

Frequently Asked Questions

How long does it take to make and ship my sink?

Each sink is handcarved to order in 2-3 weeks, and delivery takes about one more week with express air shipping, so you'll receive your order in roughly 3-4 weeks total. Every order includes tracking, and we message you at each stage.

Will I pay customs or import fees?

No. All our prices include duties and taxes (DDP shipping). The price you see at checkout is final. We ship worldwide via express courier with full insurance, and there are no surprise fees on delivery in the US, EU, UK, Canada, or Australia.

What happens if my sink arrives damaged?

You're fully covered: if your sink arrives damaged or is lost in transit, we offer a free replacement or a full refund. Just send us photos of the item and packaging within 5 days of delivery. Every piece is packed in a custom wooden crate with foam protection.

Can I order a custom size, stone, or design?

Yes, custom orders are our specialty. We can carve any sink in your exact dimensions, in any of our stones, including wall-mount, vessel, double-basin, and fluted designs. Message us with your measurements and we'll send a quote and a drawing for approval, usually within 24 hours.

How do I care for a marble or travertine sink?

A natural stone sink needs about 5 minutes of care per month. Every sink ships pre-sealed. Clean it with a soft cloth and pH-neutral soap (avoid vinegar, lemon, or bleach), and re-apply a stone sealer every 6-12 months. With this routine, marble and travertine sinks last for decades.

What size sink do I need, and how heavy are they?

Check your vanity width, the wall-to-front depth, and your drain position. Our standard vessel sinks are typically 40-60 cm (16-24 inches) wide and weigh 15-35 kg (33-77 lbs). Exact dimensions and weight are listed on every product page.

Will my sink look exactly like the photos?

It will be very close, but never identical, and that's the beauty of natural stone. Every block has unique veining, so your sink is one of a kind.

What's included with my sink?

Your order includes the sink, pre-sealed and ready to install, in a protective wooden crate. Faucets, drains, and brackets are not included. We recommend professional installation by a plumber.